How the PicThrive/AdventureRES integration helps the guest experience
For adventure tour operators looking to provide a quality guest experience, there’s more than one way to take advantage of the new automations with AdventureRES and PicThrive. Guests benefit from less friction in the on-site experience. Plus, staff are more focused and more relaxed to provide great customer service.
How can it help that much? Staff can look up a guest’s phone number, name or email address when sending an email from the PicThrive Workspace, and send the purchased video/photo album out as needed. This means guests aren’t repeating themselves and staff are able to serve guests more quickly. Learn more about saving staff time with automation here.
Some operators choose to bypass in store sales completely, using the email automation to be the primary purchase for all guests. The automation also works to make a simple one-stop purchase for guests who like to get it done before the trip starts. PicThrive supports gift cards so operators can set up a package that includes photos as part of the booking, streamlining the entire delivery of photos and videos.
How the PicThrive integration complements the robust services from AdventureRES
AdventureRES customers are used to their reservation system taking the complexities out of their operations. Integrating with the PicThrive automation extends how operators organize and streamline their operations by keeping the guest data in sync between the two systems.
in Conclusion
Operators on AdventureRES should reach out to the PicThrive Customer Success team to begin the integration process.
Here’s another article for operators looking for more ideas to grow revenue within your operations: Operators Get More Direct Bookings By Adding Online Photo Sales.
